Returns Policy
We do not accept returns for food safety reasons. If we made an error when shipping your order, please inform us within 24 hours via email at: CoultonsCandies@gmail.com. Please allow 24 hours for a response. If an item(s) need to be returned, due to our error, we will pay the return shipping costs (you received an incorrect).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to proceed.
Shipping
All orders are shipped using standard shipping. Standard shipping can take 3 to 5 business days. Orders are made to ship and may take additional time to process, especially during the holiday seasons.
Based on location and weather we may not ship on Fridays, Saturdays, Sundays, or Holidays. In addition, we may not ship on Thursdays in hot weather months.
We ship year round. Cold pack shipping should be used when the temperatures in our location (Doylestown, PA) or the destination location are above 72 degrees. A small fee may be charged for cold packing.
We will not ship our product when we receive Heat Warnings from our local weather. Any items requested to be shipped, despite a heat warning, we will not be responsible for their condition when they arrive. However we will take every precaution to try our best to get your order to you safely.
Claims & Returns
Please check each shipment immediately upon receipt.
Any claims for damages and/or shipment discrepancies must be reported within 24 hours of receipt of shipment. All original boxes, packaging materials, and tracking labels must be saved until each claim is settled in case the carrier requires an inspection as part of the damaged claim review.
Pictures of damaged products are required for each claim processed.